Privacy policy: user data, rights, and security

What data is collected

Personal data may be collected when users visit, fill out forms, or interact with site features. Information is limited to what is needed for site operation, communication, or legal compliance. All data is handled with care and transparency, with no hidden collection.

Contact information provided by users
Anonymous usage data for improvement
Communication history for support
Technical data like browser and device type
Cookie preferences and settings

Data is collected directly from users or through essential cookies. No unnecessary data is gathered, and no information is sold or traded. Anonymous usage data may be collected to improve site function.

How data is used

Collected data is used to operate the site, respond to user requests, improve services, and meet legal obligations. Every use is documented and justified.

No data is used for profiling or targeted marketing. Usage is focused on practical site function, troubleshooting, and maintaining compliance with relevant laws.

Your data rights

Users have rights to access, correct, delete, or export their data, subject to legal limits. The site responds to all requests in line with Canadian privacy law.

Right to access

Users can ask to see what personal data is held and how it is used.

Right to rectification

Users may ask for corrections if their data is inaccurate or incomplete.

Right to erasure

Users may request deletion of their personal data, subject to legal limits.

Right to data portability

Users can request a copy of their personal data in a readable format.

How data is shared

Personal data is not shared with outside parties except as required by law or for essential site operations. Service providers are chosen carefully and must follow strict confidentiality rules.

Anonymous data may be shared to understand site use patterns. No personal identifiers are included. Data is never sold to marketers or unrelated third parties.

How data is secured

Reasonable security measures protect all personal data, including encryption, access controls, and regular security reviews. No system is perfect, but every effort is made to prevent unauthorized access or loss.

Only authorized personnel may access personal data. Service providers must follow strong confidentiality rules. Security practices are reviewed as needed to address new risks.

Privacy policy overview